FAQ Frequently Asked Questions

WHAT IS THE DELIVERY TIME?

A: Our standard delivery time for free shipping is 7 to 14 business days. Please note that weekends and holidays are not counted as business days!

WILL I ONLY RECEIVE MY PRODUCT AFTER 14 BUSINESS DAYS?

A: This is the maximum delivery time, but our customers usually receive their orders within 3 to 12 business days! Some regions of Brazil receive orders within 3 to 7 business days.

HOW DO I KNOW I WILL RECEIVE THE PRODUCT?

A: Izzat Express's goal is to ensure our customers are completely satisfied. We guarantee the delivery of your product and satisfaction, and you can track the entire delivery through the tracking on our website.

CAN I TRACK MY PRODUCT?

A: Yes! You can track the entire delivery progress on our website using the tracking code that we will send to your email as soon as your package is dispatched.

HOW LONG WILL IT TAKE FOR MY ORDER TO BE SHIPPED?

A: As soon as payment is confirmed, your product begins to be packaged and separated. The deadline for dispatching products is 24 to 96 business hours.
And it is from the moment of dispatch that your delivery period begins to run.

DO THE PRODUCTS COME FROM ANOTHER COUNTRY?

A: Some of our products are imported, yes!

DO I NOT RUN THE RISK OF BUYING AN IMPORTED PRODUCT?

A: Absolutely NOT ! Izzat Express' mission is your satisfaction. We provide all the support from the beginning until the product is in your hands. If you have any questions during the process, we will always be at your disposal. If anything happens, don't worry! It's our responsibility and the product will reach you.

 

DO I HAVE A GUARANTEE WHEN I BUY FROM YOU?

A: Of course! At Izzat Express you have a 7-day satisfaction guarantee for any product in the store, in addition to the guarantee for manufacturing defects.

IF I NEED AN EXCHANGE, HOW DO I DO IT?

A: All exchanges or similar situations must be handled by email: suporte@izzatexpress.com . Please note that for exchanges due to manufacturing defects, the product must not show signs of use.

CAN I COLLECT THE PRODUCT IN A PHYSICAL STORE?

A: Izzat Express does not currently have a physical store. All of our products are sold only through our website and delivered to the comfort of your home.

WHERE ARE YOU STAYING?

A: Our company is completely online.

IS IT REALLY RELIABLE? DO THE PRODUCTS ARRIVE?

A: Yes! As previously stated, customer satisfaction comes above all else at Ricaly. We suggest you take a look at our Instagram @ricalyshop and see the feedback and testimonials from satisfied customers.

WHAT ARE THE COMPANY'S OPENING HOURS?

A: Our support is open from Monday to Friday from 9:00 to 20:00 and on weekends and holidays from 12:00 to 17:00.

WHEN WILL I RECEIVE MY TRACKING CODE?

A: As soon as your order is dispatched, you will automatically receive a tracking code in the registered email and WhatsApp.

WHERE CAN I TRACK MY ORDER?

A: All orders must be tracked on our website in the specific area.

THE PRODUCT IS IN TRANSIT BUT HAS NOT ARRIVED, WHY?

A: In transit means that your product has left our suppliers and is being shipped to you. Don't worry! You will be able to see all the updates through our website.

MY ORDER WAS CANCELLED, WHY?

A: Usually when an order is canceled or denied, it is because the company responsible for your credit card denied the purchase for some reason. We suggest that, in cases like this, you contact the company's Customer Service and ask why.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

A: We accept payments via PIX, bank slip or credit card.

CAN I PAY ONLY WHEN I RECEIVE MY PRODUCT?

A: We do not work this way. You must place the order and payment must be confirmed so that it can be dispatched and delivered to your home.

I BOUGHT AND THE PRODUCT DIDN'T ARRIVE? WHAT NOW?

A: Please make sure that you purchased from us. How can you do this? Check that you purchased through our website, that the amount paid for the product is the same as on our website, that the company's CNPJ is the same as ours and that you received a tracking code after your order was dispatched.

If you are sure that the purchase was made with us, just send us an email with all the details and our team will be happy to help you.

I CLICKED ON AN AD OF YOURS BUT WENT TO ANOTHER SITE, WHY?

A: Unfortunately, there are malicious "companies" and websites on the internet, some of which download and post videos and advertisements to try to scam you! Make sure you are on ricalyshop.com, this is our only page.

DO YOU SELL ON OTHER PLATFORMS?

A: No, our sales are made solely and exclusively through our website!

I SAW ANOTHER SITE USING YOUR NAME, VIDEO AND PRODUCTS, IS THIS NORMAL?

A: No, it is not normal! And if you want to collaborate, you can send us the website that is using our image through any of our support channels, so we can take the appropriate measures.

ARE YOU THE ONES WHO DELIVER THE PRODUCTS?

A: At the moment our deliveries are made in partnership with the best suppliers.

I ORDERED DIFFERENT PRODUCTS AND ONLY ONE OF THEM ARRIVED, IS THIS NORMAL?

A: Yes, this is completely normal. Some of our products are shipped from different suppliers, so it may happen that you receive one product and then the other product. But don't worry! All orders will reach you.

IS IT POSSIBLE FOR AN ORDER TO BE DELAYED IN DELIVERY?

A: There are some variables that are uncontrollable, such as problems with roads and/or delivery routes, virus outbreaks and, in uncontrollable situations, there may be some delays.

I MADE A PURCHASE AND I NEED TO CANCEL IT, HOW DO I DO IT?

Ricaly Shop has a strict quality control system . So if you make a purchase and need to cancel for any reason, please let us know within 30 minutes of our business hours!

Once payment is approved, our factory receives this confirmation and after 30 minutes sends your product for analysis, separation and quality control.

If you need to cancel your purchase, don't worry!
You will receive your product and you just need to let us know as soon as it arrives. We will immediately generate a reverse label and you will send us the product, and then your order will be canceled and you will receive 100% of your money back without any problems.

At Ricaly Shop, what matters is your satisfaction . We do not want you to have any negative experiences with us. We are always available to resolve any issues through our support channel: contato@ricalyshop.com

Please note that our opening hours are from Monday to Friday from 9:00 to 20:00
And on weekends and holidays from 12:00 to 17:00

Yours sincerely,