Frequently Asked Questions

At Ricaly , we value providing premium customer service that meets the needs and expectations of our customers. Your satisfaction is our top priority, which is why we created this FAQ section to answer questions and provide an exceptional shopping experience. Our customer support team is always ready to help.

Our Support is Available from Mon. to Fri. 9am to 6pm and Saturday 9am to 1pm, Excluding Holidays. Estimated Response Time: Up to 24h.

Our customer support is available Monday through Friday: 8:00 AM to 8:30 PM.Average response time: 24h

CUSTOMER SERVICE

SAC E-mail: contato@ricalyshop.com
Commercial WhatsApp: +55 (21) 97088-5183

Opening Hours: Mon. to Fri. 9am to 6pm and Saturday 9am to 1pm ( Except Holidays ).

Attention: Exclusive Service Via Chat, It is Not Possible to Answer Calls.