International Refund and Return Policy

Last update: 02/14/2025

Thank you for choosing RicalyShop.com for your international purchases. We are committed to offering a safe, transparent and satisfactory shopping experience. To ensure that our customers are well informed about their rights and responsibilities, we present our Refund and Return Policy, aligned with the regulations of the main markets where we operate, including the United States, United Kingdom, Portugal, Colombia and other countries.

This policy is designed to meet Google Merchant Center requirements and ensure compliance with consumer protection laws globally.

1. Right of Withdrawal (Return for Withdrawal)

1.1 Deadline for Withdrawal

• The customer has the right to request the return or cancellation of the purchase without reason within 14 calendar days after receiving the product, as established by local legislation, such as:

  • Brazilian Law (Consumer Protection Code): 7 calendar days to withdraw.
  • European Union (Consumer Rights Directive): 14 calendar days to withdraw.
  • United States: Varies by state, but generally follows similar timelines.
  
  

  RicalyShop.com extends this period to 14 days to provide greater flexibility to global customers.

1.2 Conditions for Returns due to Withdrawal

• The product must be returned in its original packaging, without signs of use, damage or alterations.
• All accessories, manuals and items included in the purchase must accompany the product.
• The customer will be responsible for the return shipping costs, except in specific cases (see "Full Refund" section).

2. Exchange or Refund for Product Defect

2.1 Legal Warranty

• We offer a minimum legal warranty of 90 days against manufacturing defects, as provided for in the following legislation:
  • Brazil: Consumer Protection Code (CDC).
  • European Union: Consumer Goods Guarantees Directive.
  • United States: Uniform Commercial Code (UCC).

2.2 Procedure for Requesting an Exchange or Refund

• Please contact our support via email ( contato@ricalyshop.com ) or WhatsApp ( +55 21 97088-5183 ) within the warranty period.
• Please provide clear photos of the defect and details of the problem.
• After analysis, we will send instructions for exchange or refund.

2.3 Shipping Costs

• In the event of a proven defect, RicalyShop.com will cover the shipping costs for the return and resending of the replacement product.

3. Full Refund

3.1 Situations Eligible for Full Refund

• Product not delivered within the estimated time.
• Product received different from that described on the website.
• Product with irreparable defect or without adequate solution.

3.2 Refund Methods

• The refund will be processed using the same payment method used for the purchase:
  • Credit card: Refund made directly to the card statement.
  • Bank slip/bank transfer: Deposit into the account indicated by the customer.
  • Payments via PayPal: Refund processed directly to PayPal account.

3.3 Processing Timeframe

• The refund will be completed within 30 business days after confirmation of receipt of the returned product or approval of the request.

4. Exceptions and Limitations

4.1 Non-Returnable Products

The following products are not eligible for return or refund , except in the case of a defect:

• Custom or made-to-order items.
• Intimate, personal hygiene or health products (e.g.: face masks, open cosmetics).
• Downloaded software or digital products.

4.2 Price Changes

• RicalyShop.com does not offer partial or full refunds in case of price variation after purchase.

5. Customer Responsibility

• Customer is responsible for providing accurate address and contact information for delivery.
• In case of return due to an error in the address provided by the customer, reshipment will be charged.

6. Contact and Support

For questions or requests related to returns, exchanges or refunds, please contact us:

• Email: contato@ricalyshop.com
• WhatsApp: +55 (21) 97088-5183
• Opening Hours:
  • Monday to Friday: 09:00h to 18:00h
  • Saturday, Sunday and Holidays: 09:00h to 13:00h

7. Final Provisions

• This policy is subject to change without notice, except for purchases already made.
• Omissions will be resolved based on the laws applicable to the client's country.

Google Merchant Center Compliance

This policy has been developed to meet Google Merchant Center requirements, ensuring transparency, clarity, and compliance with global consumer protection standards. Please review this page regularly for any updates.

Yours sincerely,
RicalyShop.com Team
CNPJ: 37.821.635/0001-60
© RICALY SHOP LTDA